Privacy Policy

Who We Are

Renaid Solutions LLP is a limited liability partnership registered in India, with its principal place of business in Ahmedabad, Gujarat. We design and build digital infrastructure for health systems globally.

For the purposes of this policy, Renaid Solutions LLP is the data controller for personal information collected through this website. You can reach us at info@renaid.com.

Information We Collect

We collect personal information in the following circumstances:

• Contact form submissions — when you fill out the enquiry form on our website, we collect your name, organisation, role, region, email address, and the message you provide.
• Email correspondence — if you contact us directly by email, we retain that correspondence.
• Website analytics — we may collect anonymised data about how visitors use this website, including pages visited, time spent, and the general geographic region of the visitor. This does not identify you personally.

We do not collect sensitive personal data, payment information, or health records through this website.

How We Use Your Information

We use the information you provide solely for the following purposes:

• To respond to your enquiry and continue any conversation you initiate with us.
• To understand the nature of challenges health systems are facing, in order to improve the relevance of our work.
• To maintain a record of our correspondence for internal reference.
• To comply with any legal obligations that apply to us.

We do not use your information for marketing, profiling, or automated decision-making. We will never contact you with unsolicited communications.

Legal Basis for Processing

Where applicable data protection law requires us to identify a legal basis for processing personal data, we rely on the following:

• Legitimate interests — responding to an enquiry you have chosen to submit, and maintaining a record of that correspondence, is a legitimate business interest that does not override your rights.
• Legal obligation — where we are required by law to retain or disclose certain information.

How We Share Your Information

We do not sell, rent, or trade personal information. We may share your information only in the following limited circumstances:

• Service providers — we use third-party services to operate this website (including hosting and email delivery). These providers process data only on our behalf and under contractual obligations.
• Legal requirements — if required by applicable law, court order, or government authority, we may be obligated to disclose information.
• Business transfers — in the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction. We would notify you before such a transfer takes effect.

In all cases, we share only the minimum information necessary.

Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Enquiry correspondence is typically retained for up to three years from the date of last contact. If a business relationship develops, we may retain relevant information for the duration of that relationship and for a reasonable period thereafter.

You may request deletion of your personal data at any time by contacting us at info@renaid.com.

Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Access — the right to request a copy of the personal data we hold about you.
• Correction — the right to request correction of inaccurate or incomplete data.
• Deletion — the right to request that we delete your personal data.
• Objection — the right to object to our processing of your data.
• Portability — the right to receive your data in a structured, machine-readable format.
• Restriction — the right to request that we restrict how we use your data while a complaint is being resolved.

To exercise any of these rights, contact us at info@renaid.com. We will respond within 30 days.

Cookies

This website may use essential cookies required for basic functionality (such as form security tokens set by WordPress and Contact Form 7). These cookies do not track you across other websites and do not collect personal data beyond what is necessary for the website to function.

We do not currently use advertising cookies, tracking pixels, or third-party analytics that identify individual visitors. If this changes, this policy will be updated accordingly.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to correspondence and enquiry data is restricted to authorised personnel only.

No transmission of data over the internet can be guaranteed to be completely secure. If you have concerns about sending sensitive information via our contact form, you are welcome to contact us directly by email.

Contact

If you have any questions about this policy, wish to exercise your rights, or have a complaint about how we have handled your personal data, please contact us:

• Email — info@renaid.com
• Post — Renaid Solutions LLP, Ahmedabad, Gujarat, India

We take privacy concerns seriously and will respond promptly. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.